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	<title>Kahu &#187; tickets</title>
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	<link>http://blog.getkahu.com</link>
	<description>Education Resource Management</description>
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		<title>Kahupdate 3 &#8211; admin tools edition</title>
		<link>http://blog.getkahu.com/2010/02/kahupdate-3-admin-tools-edition/</link>
		<comments>http://blog.getkahu.com/2010/02/kahupdate-3-admin-tools-edition/#comments</comments>
		<pubDate>Thu, 25 Feb 2010 09:51:58 +0000</pubDate>
		<dc:creator>Dave Gurnell</dc:creator>
				<category><![CDATA[Kahupdates]]></category>
		<category><![CDATA[bookings]]></category>
		<category><![CDATA[help]]></category>
		<category><![CDATA[tickets]]></category>
		<category><![CDATA[upload]]></category>

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		<description><![CDATA[More updates to Kahu! This time, some big stuff: Lists of bookings and tickets We&#8217;ve added two new pages for administrators, a global list of bookings and a global list of tickets, to help you search through your data and make bulk changes. Update multiple records at once We&#8217;ve added extra tools to help administrators [...]]]></description>
			<content:encoded><![CDATA[<p>More updates to Kahu! This time, some big stuff:</p>

<ul>
<li><p><em>Lists of bookings and tickets</em></p>

<p>We&#8217;ve added two new pages for administrators, a global list of bookings and a global list of tickets, to help you search through your data and make bulk changes.</p></li>
<li><p><em>Update multiple records at once</em></p>

<p>We&#8217;ve added extra tools to help administrators perform routine operations on large numbers of records.</p>

<p>We&#8217;ve added check boxes next to each row on the lists of of bookings, tickets, people and resources. We&#8217;ve also added a <em>With selected&#8230;</em> combo box to the top of the reports, allowing you to perform routine actions on all selected items.</p></li>
<li><p><em>New online manual</em></p>

<p>We&#8217;ve started creating help pages for Kahu! Click the &#8220;Help&#8221; link in the top right of any page to open the manual in a new window.</p>

<p>We&#8217;re still working on the content. Our initial focus has been on documenting the new administrative tools, although we will expand the help to include all areas of Kahu.</p></li>
<li><p><em>Upload resources, people and bookings to Kahu</em></p>

<p>We&#8217;ve started to roll out tools to make it easier for administrators to get data into Kahu. The new <em>Upload people</em>, <em>Upload resources</em>, and <em>Upload bookings</em> pages let you upload CSV files of data extracted from other sources such as your MIS. It&#8217;s quick and easy, and there are instructions and template files to get you going.</p>

<p>See the help pages for more information.</p></li>
<li><p><em>Kahu development blog</em></p>

<p>These news posts are now part of a new <a href="http://blog.getkahu.com">Kahu development blog</a>, so you don&#8217;t have to be logged into Kahu to see the new features we&#8217;re adding.</p></li>
<li><p><em>Miscellaneous improvements</em></p>

<p>We&#8217;ve made a number of changes to improve the look and feel of the site, including a redesigned pager and search field on all reports. We&#8217;ve also changed the behaviour of the <em>Raise ticket</em> and <em>Edit ticket</em> dialogs to streamline the process of adding and editing comments.</p></li>
</ul>

<p>As ever, you can expect to see more updates in the coming weeks. Watch this space!</p>
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		<title>Kahupdate 2 &#8211; navigation edition</title>
		<link>http://blog.getkahu.com/2010/01/kahupdate-2/</link>
		<comments>http://blog.getkahu.com/2010/01/kahupdate-2/#comments</comments>
		<pubDate>Sun, 31 Jan 2010 18:01:51 +0000</pubDate>
		<dc:creator>Dave Gurnell</dc:creator>
				<category><![CDATA[Kahupdates]]></category>
		<category><![CDATA[CMIS]]></category>
		<category><![CDATA[navigation]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[SIMS]]></category>
		<category><![CDATA[tickets]]></category>

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		<description><![CDATA[We&#8217;ve just uploaded another weekly update to Kahu, including a few bug fixes and the following new features: Automatic closure of tickets We had a lot of requests for this feature from support teams. Tickets in the resolved state are now automatically closed after a week. An email is sent to the person who raised [...]]]></description>
			<content:encoded><![CDATA[<p>We&#8217;ve just uploaded another weekly update to Kahu, including a few bug fixes and the following new features:</p>

<ul>
<li><p><em>Automatic closure of tickets</em></p>

<p>We had a lot of requests for this feature from support teams. Tickets in the resolved state are now automatically closed after a week. An email is sent to the person who raised the ticket, just in case there is still a problem.</p></li>
<li><p><em>Better navigation on booking pages</em></p>

<p>Each of the booking pages gets five new navigation buttons to make it easier to move around. In left-to-right order these are previous week, <em>previous day</em>, <em>next day</em>, <em>next week</em>, and <em>jump to today</em>. The selected day is also highlighted in week views, making it easier to see where you&#8217;re looking.</p></li>
<li><p><em>Delete and deactivate people</em></p>

<p>Last week we added the ability to delete teams and resources; this week we&#8217;re adding the ability to delete people. To avoid confusion, we&#8217;ve made it so you can&#8217;t delete a person if they own any bookings, have raised any tickets, or have authored any ticket comments. Instead, we&#8217;ve added the option to deactivate a person&#8217;s account.</p>

<p>Inactive people cannot log in, and they don&#8217;t show up on the <em>People</em> page unless you are an administrator. However, they still appear on bookings, tickets and the like.</p></li>
</ul>

<p>What are we currently working on? Well, it&#8217;s a biggie. We&#8217;re updating our in-house tools for doing mass-imports bookings, resources and people. This should make it far easier for schools to do bulk imports of data from Management Information Systems such as <em>SIMS</em> and <em>Facility</em>.</p>

<p>The tools should be available in the next week or so. In the meantime, as ever, please <a href="http://www.getkahu.com/contact" onclick="urchinTracker('/outgoing/www.getkahu.com/contact?referer=');">get in touch</a> if you need help with your data.</p>
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